EazyPick — online grocery orders, picked right

A phone is registered to a store once, by a QR code from the console. Staff then tap their name and a six-digit PIN — weak PINs are refused, repeated wrong tries lock it, and “hand the phone on” ends a shift without unpairing. The work feed shows Urgent, Mine, Open and Done today, sorted by slot time, with one big button: continue, next up, or take the next one.

Stops come in the store’s own walking order, zone by zone — produce, dry, deli, bakery, cold, frozen — with the shelf code in huge type. “Picked” is one tap or one scan, “later” brings a stop back at the end, and every action can be undone for six seconds. Waves pick several orders in one walk, each into its own lettered tote; one scan can fill several totes at once. Scanning works with the phone camera, Zebra handhelds through DataWedge, and Bluetooth or USB ring and gun scanners — and barcode matching handles the leading zeros and missing check digits back-office systems are known for.

Weighed items open a big keypad: the picker types what the scale shows, in lb, kg or oz, and the line is repriced by real weight. Short or out of stock takes one action sheet with a reason. For a substitute, EazyPick suggests up to four in-stock products at the store’s price, ranked by AI with a reason each. If the customer asked to be asked, they approve it from an SMS link — no login — and silence means yes.

The packer checks the tote line by line, then bags it: regular, oversized, refrigerated or frozen parcels, weights, sizes and paper bags used. At checkout the card was only authorised, with a buffer for weighed items. At packing EazyPick restates the order from the bag — real weights, shorts off, substitutes at shelf price, tax and discounts recalculated — and only then captures the final amount.

The curbside screen shows who is on the way and who is in the lot, longest wait first, with their car and parking spot, a chime on arrival and quick messages both ways. In quiet hours, the photo hunt sends pickers to shoot products that have no photo — AI removes the background on approval, and points and streaks keep it going. My day shows each picker’s numbers and a glove mode with bigger targets.

Every order by stage, with slot times and SLA badges. Build pick lists one by one or in bulk, create waves, mark an order urgent with a note. Assign, reassign and release lists, approve substitutions on the customer’s behalf, run delivery dispatch and the curbside board, and read per-picker and curbside reports: wait times, early, on-time and late arrivals, no-shows.